If you see the "Device property pages" button at all it means it's not using the GenICam plugin but the DirectShow one to connect to the camera. This probably doesn't work with ROI as the stream formats in DirectShow are always full size. If you see two entries for the camera try the other one. There might be a conflict if it tries to load the camera through both at the same time usually I have to exclude the DirectShow ones by hand. I need to add more options related to this.
I can't access huateng website right now for some reason. The thing to look for is when they install the driver or runtime, if they are installing .cti files somewhere and updating the environment variable.
To verify, go to Windows settings > environment variables > and in the System variables list at the bottom there should be a GENICAM_GENTL64_PATH. Double click it and see if there is an entry for huateng software in there. It should point to a path that contains the .cti files. (All of this is standard and should be set by the vendor software).
You can also activate the debug logs from the help menu and then restart and in the logs there should be an entry when it tries to load the GenTL provider. This may be a bit cryptic you can send me the logs if you want and I'll have a look.
